Our Products

Frequently Asked Questions

Dear potential client

Thank you for your interest. Please find a few answers to frequently asked questions below.

If you are interested in reselling our products, please fill out our new client information form and return to driedfruit@mweb.co.za. This information will assist us in forwarding you a relevant price list.

* All prices quoted, will always, exclude VAT.
* 100 and 250g packets must be ordered in multiples of ten; 500g's must be ordered in multiples of 5.
* Our whole range, except Tri-Colour Sunflower and Fruity Brix Yoghurt, is Kosher and Halaal certified.
* We are HACCP accredited.

You should please acquaint yourself with the content of the following documents:

(a) Minimum order volumes
(b) Delivery information
(c) Returns Policy
(d) Barcodes

Minimum order volumes

The first is for clients that expect delivery:

* Your minimum order should exceed R5 000(excluding VAT) per order to be placed at least monthly.

* Your business (delivery address) should be based on one of our main delivery routes.

* You will have to place your order by at least the Wednesday of the week before the week you expect delivery (as per our delivery cycle),
unless you are ordering in bulk only (in which case your order should preferably be received 48 hours prior to you expecting delivery; subject to our delivery cycle for businesses outside Johannesburg, Pretoria and Cape Town).

The second category of client is one that is prepared to collect his orders/use a courier service:

* You do not have to place monthly orders.

* Your orders should however always be in excess of R2 500 per order (excluding VAT).

* You must please either collect the order from our depot in Kya Sand/Montagu, or arrange for your own courier to collect it, or ask us to send your order with our courier (also at your cost).

* You will have to place your order by at least the Wednesday of the week before the week you expect to collect/receive courier delivery.

* You should please ensure that your payment for the order is made before your/our courier company attempts to collect it; or,
that you bring sufficient cash, when you collect it yourself (you will not have an account - all goods will be sold strictly COD). We prefer EFT's.

* Montagu will only allow credit for short delivery should you have indicated on your waybill exactly which products were not received;
in the presence of the courier driver that made your delivery (he/she should sign a clear indication of all products that seems to be short delivered).
We triple check orders before despatch and respectfully request that you check them carefully on receiving it. Please remember to ensure that your courier consignments are ensured for the correct amount.

Delivery Information

Deliveries in Johannesburg, Pretoria and most of the Western Cape are free of charge.

* We deliver to Johannesburg as follow:
Northern Suburbs - Mondays to Fridays
West Rand - Mondays
Midrand - Tuesdays
East Rand - Wednesdays
Southern Suburbs - Thursdays

* We deliver to Pretoria on every Thursday & Friday.

* Deliveries to Cape Town - Mondays, Wednesdays and Fridays

** N2 from Swellendam to Port Elizabeth - every 4th week

** Malmesbury to Springbok(including Saldanha area) - every 4th week

** Overberg - every 2nd week

** Customers can enquire about specific delivery dates, to towns in the Cape provinces,
at our Montagu office(023 614 1360). There is a set schedule available.

All deliveries outside of Johannesburg, Pretoria and Cape Town and the routes marked

** are via courier(courier charges for client's account); except if your business (delivery address)
is on the N3/N4 east of Pretoria; and your average monthly spend with Montagu is > R10 000/month
(always > R5 700/order; to be placed at least monthly, for all clients that wish to receive delivery).
Delivery in KZN (N3 and Durban) is every 2nd Tuesday and Wednesday (our delivery vehicle is
despatched from Kya Sand on Monday mornings).

Delivery charges to businesses outside Johannesburg, Pretoria and the old Cape province is R225,
excluding VAT, per kilogram and is capped at R600, excluding VAT.

Returns Policy

Please ensure that you are well acquainted with the following, seeing that absolutely no exceptions
will be made. You will always receive product with a minimum of 100 days shelf life remaining.
Product is returnable for credit until the "Best Before date"; only if the product becomes unfit
to sell (e.g. the quality is of such a nature that the general public won't buy the product).
Product that was over ordered is returnable under the following conditions only:

- The product is returned to Montagu Dried Fruit & Nuts at least one month prior to the "Best Before date".

- The specific product should however not have been re-ordered in the previous
3 months - in other words, you must use the FIFO (first in first out) System.

- Customers that receive deliveries via courier, or less than twice per month,
may notify us in writing of product that might expire; more than 45 days in advance.
That is if they would like to be eligible for credit. The cost of returning product
to Montagu is for client's account.

In the event that you have received damaged/short dated product, you should please notify
Montagu Dried Fruit & Nuts within three days of having received it, or we shall presume that the
product was damaged/has dated, on your property.

Our returns policy should be seen as an appeal to all clients to pro-actively manage their stock,
to the best of their abilities, in an effort to assist Montagu Dried Fruit & Nuts to
maintain our highly competitive pricing structure.

If you have any queries regarding our returns policy, you should please contact me in writing at;
driedfruit@mweb.co.za, or send a fax, for my attention, to 011 704 0094.

Kind Regards

Hannes van Rooyen
Marketing Director